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Delivery

 

Charges and Options

We endeavor to fulfill and despatch orders placed by 12pm the same day, from our extensive stock. We aim to dispatch orders within 48 hours of receipt - however, if a fabric is unavailable, or needs to ordered in especially, we will contact you with an estimated delivery timescale.

 

Shipping charges are calculated at the basket, based upon the value and weight of the goods, as well as the destination. Therefore, in order to view an acurate calculation of the final cost of your order, please enter your country and postcode at the Basket, and click 'Estimate Shipping Costs'. Please note that you may not be presented with the correct estimate if you do not enter a postcode at this stage.

 

UK

A range of options may be presented from the following:

Fabric Orders

- Royal Mail 1st Class

- Royal Mail Signed For

- Next Working Day Courier - order by 12pm, delivery by 4pm next working day
  *Please note: we do not offer a weekend delivery service 

- Priority Signed-For Courier Service (for Highlands/Islands/Extended areas of the UK)

- UK delivery includes the Chanel Islands

Swatch Orders

- A Royal Mail Special Delivery service is available for swatches being sent within the UK. This service costs £5.99.
 
- Standard Royal Mail 2nd Class postage (Free of charge)

 

Europe

We deliver to over 80 countries in Europe and beyond.

Delivery of Swatches in Europe is, as standard, free of charge by Royal Mail Airmail. Alternatively, for added peace of mind you can select delivery by International Signed For service which provides compensation and requires a signature. This service costs £6.49.

Delivery for larger packages into Europe is made by UPS Courier service and will require a signature.

 

International

*Delivery of Swatches beyond Europe is by International Signed For service which provides compensation and requires a signature. This service costs £7.95.

 

*Delivery for larger packages to international destinations is made by UPS Courier service and will require a signature.

 

Regrettably, due to high fraud levels and accessability limitations, we are unable to accept orders from every country.  **Please contact us if you would like to arrange delivery to a country not listed and we will try to accommodate your needs.


When possible, orders placed before 12pm will be dispatched to you the same day. If all or part of your order is not immediately available, we will contact you to let you know when it will be available, or arrange an alternative. Please note that your card will be debited at the time of ordering.

*Please note that Truro Fabrics cannot be held responsible for import duties incurred at country of destination. This is the responsibility of the purchaser.

 

Please note that regrettably, fabric which has been cut to a particular length for a customer cannot be refunded. For this reason, we strongly recommend that you make use of our Swatch Service before making your purchase. Please read our returns policy.

 

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