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Help & FAQ's

Customer Services

 

For all enquiries and technical support you can email us at support@trurofabrics.com or if you require immediate help contact customer services on 01872 222130.

 

FAQ's

 

What are your customer service opening hours?
  • We're here on hand to help Monday - Friday, between 9.00am and 5.00pm GMT. We aim to answer emails in 24-48 hours, however if you need urgent assistance call us to speak to one of the team.

 

Do you have a shop I can visit?
  • We do! See details on how to visit us here

     

    Can I place my order over the telephone?
  • We are more than happy for customers to place an order with us over the telephone, during our customer service opening hours.
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    Can I visit your store to purchase a fabric I have seen online?
  • Unfortunately our shop and web stock are not the exact same. Many fabrics on our website are exclusive to our online store. However we have an extensive range in-store which also includes soft furnishing fabrics, yarns and haberdashery.
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    Delivery

     

    Why do I only have the option for Next Working Day Courier Service as my delivery?
  • All orders with a weight of over 1kg have to be dispatched with a courier. When you arrive at your basket ready to complete your order, we will have calculated the weight of your order and given you the appropriate delivery selection.
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    Why is the collect in-store option not available?
  • You will only be given the option to collect in store if your address provided is local to Truro. If you are planning a trip to Cornwall and wish to collect your order please place your order with us over the telephone to arrange this.
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    Why can't I find my country in the delivery options?
  • Unfortunately we are unable to ship worldwide due to high delivery and customs charges. For information on countries we deliver to click here.
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    Orders

     

    Why isn't there a swatch available for my chosen fabric?
  • Unfortunately, we are unable to include every fabric in the swatch service. This is due to a number of variables, including the price, design and style of fabric. If you cannot see the option to add a swatch to your basket, please contact us to discuss your requirements.
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    Why can't I return my fabric if I change my mind?
  • Regrettably we do not accept returns or exchanges. Once a fabric has been cut from the bolt for your order it is no longer sell-able. We strongly recommend you use our swatch service if you are unsure. This however does not effect your statutory rights regarding faulty goods. For full details on our returns policy click here.

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