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Web Store: 01872 276820 Shop: 01872 222130

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Terms and Conditions

PLEASE NOTE: The following terms and conditions apply only to purchases made online or by telephone from www.trurofabrics.com. Your rights are protected by the Distance Selling Regulations (2000). For purchases not made in this way, please contact the shop directly.

 

Registered address: Truro Fabrics Ltd, Lowin House, Tregolls Road, Truro, Cornwall, TR1 2NA         VAT: 130 889501

Company No: 7993252

 

Payment and Order Confirmation

All prices shown are inclusive of VAT at 20%


Purchases made from countries outside the EU will not be charged VAT.

 

Payments made by credit or debit card will be debited at the point of order.

 

We accept payment by cheque. Please order by telephone if you would like to pay this way. Funds must be cleared before goods will be dispatched. This may take up to 4 working days. Cheques to be made payable to Truro Fabrics No2.

 

Payment from Outside Europe

We regret that due to high levels of attempted fraud, we are unable to accept card payment from cards issued outside Europe. Alternative ways to pay for your goods are to use cards issued within Europe, by cheque, or by BACS or International Bank Payment. See below for details.

International Bank Payment
Customers should reference their order number, and use the following details to make payment:
Account Name: Truro Fabrics Ltd
Bank: Lloyds TSB
Sort Code: 30-98-76
Account Number: 32832268
BIC: LOYDGB21396
IBAN: GB93 LOYD 3098 7632 8322 68

Return of Goods

Please note that, regrettably, fabric and goods which have been cut to a particular length for a customer cannot be refunded. For this reason, we strongly recommend that you make use of our Swatch Service before making your purchase. Other purchases can be returned for a refund within 21 days of the day on which the goods were received. Delivery charges will not be refunded, unless goods are found to be faulty or damaged. Please see Returns page for full details.

 

Faulty Goods

Please note that, regrettably, fabric and goods which have been cut to a particular length for a customer cannot be refunded. Other purchases can be returned for a refund within 21 days of the day on which the goods were received. Delivery charges will not be refunded, unless goods are found to be faulty or damaged.

 

Every care is taken to ensure that fabric leaving us is in brand new, top condition. Each length of fabric is checked over thoroughly by the person who packs it for you. We ask that you check the condition of your purchase immediately on receiving it, and before using it, as we cannot accept the return of items deemed to be faulty once they have been cut or used. We understand that the occasional human error will be made, so if you do have a problem with your fabric that you would like to discuss, please contact us as soon as possible after receiving it. Please contact us immediately if you believe your purchase to be damaged or faulty on arrival.

 

We recommend that you do not accept delivery of an item if the exterior packaging is clearly damaged. Please ensure that we and the carrier are informed of the reason for which the item was not signed for.

 

Truro Fabrics acts in accordance with the Distance Selling Regulations 2000, designed to protect consumers’ rights. They cover purchases made via email and the internet, together with telephone and mail order. They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business transactions.

 

Undelivered Goods

In the unlikely event that your goods are not delivered within the expected timescale, please contact us immediately and we will investigate the issue and aim to resolve it as quickly as possible. 
Items sent by Royal Mail's standard First Class delivery service will be deemed lost only when 15 or more working days have passed since the item was due to be delivered. Items sent by Royal Mail's Special Delivery delivery service will be deemed lost only when 10 or more working days have passed since the item was due to be delivered.

 

Swatches

Fabric swatches cannot be returned for a refund. Please note that samples are provided to aid choice, and that their measurements are approximate.

 

Colour Accuracy

Product images have been colour balanced on a calibrated monitor, and are as true to the actual colour of the product as possible. Please note that while we have made great efforts to ensure the accuracy of colours in images, a number of factors can affect this, such as the viewer’s monitor settings and kind of light under which products are photographed and viewed. We hope that our efforts will make colour selection easy for you. However, if correctly selecting a particular shade is of importance, we strongly recommend that you make use of our Swatch Service before making your purchase. Please note that once fabric has been cut from a roll, we are unable to take it back if the colour is not deemed suitable. (Your Statutory Rights remain).  

 

Copyright 

Copyright for all images, creative copy, design, code, graphics, typographical arrangement, and structure is retained by R Millbank Trading As Truro Fabrics, or are reproduced with permission from copyright owners. You may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the content on this website without the prior written permission of Truro Fabrics. Breach of these rights is prohibited and will constitute an infringement of the copyright and other intellectual property rights of Truro Fabrics. Abuse of these rights will result in legal action. 

 

Malicious Software

 

Whilst we take precautions to ensure our website is free from viruses, spyware and other similar programs, we do not accept liability for any viruses or malicious content transmitted or received during the use of this website. It is strongly recommended that users of this website have adequate and up-to-date software for protection. The users bear responsibility for damage arising from such unwanted malicious programmes and software.

 

We reserve the right to alter these Terms and Conditions at any time, and recommend that customers read them regularly.

 

Links

We are Links to other web sites are provided by Truro Fabrics in good faith and for information only. Truro Fabrics is not responsible for the accuracy or content of materials contained in any website linked to the address www.trurofabrics.com

Truro Fabrics, Lemon Quay, Truro 


Truro Fabrics, Lemon Quay, Truro

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